FAQ

Q: How can I contact Sugar Works Bath & Body?

A: For any questions please contact us at: Hello@SugarWorksBathandBody.com

Please allow 24-48 hours for a response. Our business hours are Monday-Friday 9am-5pm Eastern time. 

Q: What forms of payment do you accept?

A: We accept Visa, MasterCard, Paypal, Apple Pay, Discover, Google Pay, Shop Pay, and more! If you click on Shop Pay you will see all the options. If you are on an apple device you will see Apple Pay.

 Q: What is TAT? What is the processing time to get my order?

A: TAT (turn around time) is the time it takes from placing your order to shipping your order. TAT is currently 3-14 business days due to the nature of Sugar Works.

Why such a big difference from 3 business days to 14 business days? If we run out of a fragrance note to blend our scents with or an ingredient needed for a product it can take us time to get our deliveries to us. 

Please keep in mind that each Sugar Works product is made-to-order based on the customer's specifications. Due to the custom nature of our product, our turnaround time may be slightly longer than what you are used to for "off the shelf" products, but rest assured,  the wait is worth it. 

Q. Do you test on animals?

Q: What is your refund policy?

A: Here at Sugar Works Bath & Body we only offer fresh, custom-made products. All orders are made to your specifications and because of this, we are unable to offer refunds.

Q: My scrubs are not the same colors as they are pictured on the website. Did I receive the wrong item?

A: Our scrubs are custom made and may arrive in different colors that what is pictured on the website. In order to speed things along, we don't require our staff to adhere to color codes for products. Therefore, while you will definitely get the scents you order, our item colors can possibly vary. We strive to make every item beautiful and fun!

Q: My item arrived in a different container than last time (or a different container than pictured on the website). Is this normal?

A: "We strive to put our products in the same type of containers pictured on the website. However, sometimes, the exact containers are unavailable and will therefore be substituted with another reasonable container of approximately the same weight as ordered.

Q: My items arriving leaking or damaged. What should I do?

Please contact us if something in your order has leaked or is damaged at Hello@SugarWorksBathandBody.com

Q: Can I cancel my order?

After 24 hours we do not accept cancellations.